UNIT
8 : COMPANIES
Page 78
A. Do the Companies Quiz. Discuss your
answers with partner.
1. Began in 1865 as a forestry and
power business ?
b.
Nokia
2. Produces the most successfultoy in
history ?
c.
Mattel
3. Has its head office in San Francisco
?
a.
Levi-Strauss
4. Buys more sugar than any other company
in the world ?
b.
Coca-Cola
5. Employs more people than any other
company ?
c.
General
motors
6. Has the largest factory in the world
a.
Boeing
7. Was started by Ray A. Kroc in 1955
b.
McDonald’s
Page 79 : Leanguage Focus 1
A. Comeplate these sentences with the
present continuous form of the verbs in bracket.
1. BMW is selling (sell) minis in china
now
2. People is woking (work) in the
factory 51 weeks a year
3. I’m caliing (call) about a problem
4. Many chinese people is learning
(Learn) eglish
5. She is attending (attend) a course
on presentations
6. He isn’t working (not work) in the
office today
7. They are entertaining (entertain)
some foreign guests
B.
The
number of Pret a Manger (PaM) shops is
increasing not only in London, but also in other parts of the UK. At
present PaM is expending its
overseas business, particularly in China. currently it is translateing its advertising material into chinese. PaM is exporting its winning
formula to HongKong and Japan. PaM is
planning to open new shops in New York.
Page 80: Vocabulary
A.
AUTOTECH
A large car parts company
|
GREEN FINGERS
A small garden products company
|
Jhon Smith started Autotech in
1960
|
George and James Hawkins began
Green Fingers in the 1920s
|
It has a workforce of 2,500
|
It employs about 35 people
|
Autotech exports to over 12
countries
|
Green fingers sells some of its
products abroad
|
It manufactures car parts
|
It makes garden product
|
It launches twelve new products a
year
|
It introduces one or two new
components each year
|
Autotech provides components for
the car industry
|
Green fingers supplies the
gardening industry
|
B.
Jhon Smith started Autotech in 1960
George and James Hawkins began Green Fingers in the 1920s
It has a workforce of 2,500
It employs about 35 people
Autotech exports to over 12 countries
Green fingers sells some of its products abroad
It manufactures car parts
It makes garden product
It launches twelve new products a year
It introduces one or two new components each year
Autotech provides components for the car industry
Green fingers supplies the gardening industry
Page 81 : Reading
A.
What
products do you think of when you see these brands ?
1. Louis vuitton : Bag, wallets,
accesories, watches, luggage
2. Givenchy : Bag, parfum
3. Kenzo : Cosmetics, parfum
4. Donna Karan : Clothes,Parfum
B.
Read
the first paragraph of the article about LVMH and complete the fact file
Name
: LVMH
Head
office : France
Number
of stores : 1.500 stores
Products
: accesories, watches, luggage, clothes
Number
of brands : 60 brands
Workforce
: 56.000
C.
1. What percentage of LVMH’s staff do
not work in France ? 63% staff work
outside France
2.
What
was the percentage increase in sales at the Louis vuitton division in the
fourth quarter? 22%
3. Which of the following were reasons
for the increase in LVMH’s sales ? B. New product
4. How did the launch of the Tambour
watch help LVMH ? Did not have huge
sales but it brought customers into the stores
5.
In
which markets did LVMH sell a lot of product ? US, France and Japan
D.
1. LVMH’s main product is
cosmetics.
False
2.
LVMH
doesn’t launch many new product.
True
3. Sales in Japan are poor.
False
4. LVMH’s product are well made.
True
5. The image of its products is
important to LVMH. True
Page 82 : Leanguage Focus 2
A.
1. I
stay / am staying at the Ritz every time I’m in New York. I stay / am staying at the Ritz at the moment.
2. She
works / is working at home
today. She works
/ is working at home everyday.
3. She
often
calls / is calling Russia. At the moment she calls / is calling a customer in Moscow.
4. I
don’t usually
deal / dealing with the paperwork. I deal / am dealing with all the paperwork while Susan is away.
5. It
normally takes / is taking about two months. But this delivery
takes / is
taking longer that usual
6. We
normally
use / are using a London
firm. This
time we use / are using a different company
B.
1.
Owns
2.
Has
3.
Operates
4.
Employs
5.
Has
6.
Are
working
7.
Is
doing
8.
Is
trying
9.
Invests
10.
Staying
UNIT
9 : THE WEB
Page 91
A.
1.
People who spend a lot of time using the internet (5)
2.
Take information from the internet and copy it your computer
(6)
3.
A website which finds information about other websites (4)
4.
Places on the internet containing information (3)
5.
Your computer stops working because of a problem (7)
6.
Enter information to start using a computer or website (1)
7.
The word which tells the search engine what you are looking
for (2)
Page 93
A.
1. What are you going to
do ?
2. Well, I am not going to
sell the company.
B.
1. What are they doing next week ? (do)
2. They are not working They’re on
holiday. (work)
C.
1. I’m meeting
2. He arriving
3. I taking
4. I’m not seeing
5. I driving
E.
Tick
the plans below which are true for you, add four more plans to each list
Next week
·
Go
to the bank
√
·
Have
a meeting
x
·
Do
my homework
√
·
Phone
my parents
√
·
Completing
scientific
research √
·
Holiday
√
Next Year
·
Go
abroad
√
·
Design
my own web page
√
·
Give
up smoking
x
·
Change
my job
x
·
Graduated with the best ratings
√
·
Working in reputable companies √
Page 94
A.
Do
you think it is difficult to find products on the internet ? what kind of
products do you search for on the internet ? (No I don’t), Clothes, accesories,
shoes, cosmetic.
B.
1. AOL
2. Yahoo
3. Overture
4. dot.com
5. Goto.com
6. Google
7. Earthink
8. Jupiter Research.
Part C
1.
B.less profit
2.
B. They didn’t advertise enough
3.
A. To be able to find your company product
4.
A. 3 months
5.
B. To offer services which are different
PAGE 97
Alamanda Street
Tembalang, Semarang 43908
September 18, 2015
Customer Service
Batik Kita
Mangga Street
Kel. Pamulang, Kec. Pamulang
Tangerang Selatan 14718
Dear Madam Alya,
I have
ordered 12 packs consist of 12 clothes of new modeled Batik Kita on
your Boutique which I ordered by phone on September 12. I received the order
on September 14. When I received those packs of Batik, there was one
packs missing. I only got 11 packs of 12 packs that I ordered. To know
whether there was one pack missing, you can check the amount of Batik
which left your Boutique stock.
To resolve that problem, I would like you to send me one
pack of modeled Batik Kita like I ordered before. Or if the pack of modeled batik
kita which I ordered had been ordered by somebody else, I hope you give me
back the money for the amount charge of the Batik kita pack.
I have been your costumer for long time, and you know it as
well. This the first time I get the problem like this relate to your service.
If you need to contact me, you can call me at 08743258234.
Sincerely,
Signature
Adlina
|
UNIT 10 JOBS
PAGE 106
Part A
look at these jobs. who do you think
should get the highest salary for these jobs ? put the jobs in order highest
salary first
·
Lawyer (3)
·
Nurse (8)
·
Football star (1)
·
Accountant (4)
·
Fashion model (2)
·
Postal worker (10)
·
Firefighter (7)
·
Teacher (9)
·
Advertisting executive (5)
·
Air traffict controller (6)
Part C
1.
A lot of telephone work
√
2.
Writing lots of
reports
X
3.
Working with the same people
X
4.
Working with a lot of different people
√
5.
Working on your own
√
6.
Sharing an office
√
7.
Using English at work
X
8.
Working flexible hours (including weekends)
√
9.
Causal dress
X
10. Uniforms
√
PAGE 107
Part A
1.
Lead
2.
Set up
3.
Train
4.
Increase
5.
Develop
6.
Improve
Part B
1.
Manage
2.
Plan
3.
Organise
4.
Deal with
PAGE 108
Part A
1.
How many jobs have you had since leaving university ? (E)
2.
Why have you changed jobs so often ? (C)
3.
What have you done the shows leadership ? (A)
4.
In what ways has your job changed since you joined the company ? (B)
5.
Have you ever worked with a difficult person ? (D)
Part C
1.
Have you changed
2.
Have you applied for
3.
Have you read
4.
Have you worked
5.
Have you had
6.
Have you learned
7.
Have you had
8.
Have you did
PAGE 109
Part B
1.
Cristina Kramer studied in Brazil (True)
2.
She has worked for two different companies (True)
3.
She arranged seminars when she worked for Brazil instruments (False)
4.
She was a manager at Brazil instruments (False)
5.
She has sold software in Sao Paulo (True)
6.
She is interested in keeping pit (False)
Part C
1.
How many pages is a typical CV in your counrty ? four pages
2.
Do you include a photo ? Do you
think it is a good idea ? Yes, I do
3.
Does it have the same headings as Cristina Kramer’s CV ? Yes, have the same
headings as Cristina Kramer’s CV
4.
Do you incude any other information in CVs in your country ? Yes, I do
PAGE 110
Part A
I think had I had / have had
an intersting career. I studied / have studied at Oxford University from
1997 to 2000. Then I applied / have applied for jobs abroad. I
worked / have worked in HongKong for a year, and then I went / have
been to japan in 2001.
I did / have done a number of different jobs. I sold / have
sold computer software in HongKong. I taught / have taught English
in Japan. I wrote / have a wrriten a book, and I ran / have run
my own business.
Part B
Before
√
Often
Twice
For two hours √
Last
year
This afternoon
Since 2
o’clock
√
At 2 o’clock
Two weeks
ago
Recently
UNIT 11 COMMUNICATION
PAGE 6
Part A
What
makes a good communicator ? choose the three most important factors.
1. Fluency in the language
2. An extensive vocabulary
3. Not being afraid of making mistakes
Part C
1. What forms of written and
spoken communication can you think of ? for example : e-
mails, interviews. (Voice mails,
Chating, Video call)
2. Which of the above do you
like using ? why ? (Video call)
3. What problems can people have with them?
(Signal, internet conection)
4. How can these problems be solved ? (Choose the
best provider)
Part A Vocab
Which word below apply to good
communicators ?? which apply to bad communicators ?
·
Good communicators : articulate, coherent, eloquent, fluent, focussed,
extrovert, persuasive, responsive, succinct.
· Bad communicators : hesitant,
inhibited, rambling, sensitive, reserved.
PAGE 7
Part B
Which of the words in exercise a
have the following meanings ?
1.
Concise : (succinct)
2.
reluctant to speak : (reserved)
3.
talking in confused way : (hesitant)
4.
able to express ideas well : (coherent)
5.
clear and easy to understand : (articulate)
6.
good at influencing people : (persuasive)
7.
outgoing : (extrovert)
8.
reacting in a positive way : (responsive)
Part C
1.
Listen
2.
Ramble
3.
Explain
4.
Interrupt
5.
Engage
6.
Digress
7.
Confuse
8.
Clarify
PAGE 8
Part B
Select three of the items below
which, in your opinion, best contribute to improving communication.
1.
Trust
2.
mobile phones
3.
frequent meetings
PAGE 9
Part C
Communication problems
A.
High Tech
Consequences
:
1.
senior manager hide behind their computers
2.
staff use voice mail to screen calls
3.
employees sitting next each other will send e-mails
rather
than speak
B.
Information overload
Consequences
:
4.
People stop listening
C.
Common loyalitas :
Consequences
:
5.
can even extend to question of safety
Part D
1.
what communication problems did Gearbulk have ? can create barries - senior
manager hide behind their computers, staff use voice mail to screen calls,
employees sitting next each other will send e-mails rather than speak
2.
How did Gearbulk overcome the problems ? manager should get up, walk round the
office and talk to people
3.
What solutions does Theobald recommend for the above problems ? Theobald
recommend checking e-mails only three times a day, allocating a set period of
time to deal with it
4.
According to the author, why do staff often receive too many e-mails ? many
email accounts attached
5.
Why weren’t the government departments (responsible for air safety)
communicating? because the government was trying to save money and both
group felt threatened. The individuals were highly identified with there own
organisation and unwilling to communicate with the other department
6.
What does the author think about sending people on communication course ?
sending such people on yet another "how to communication" course will
be pointless
Part E
1.
Waste : resources, information
2.
Face : trouble, difficulties
3.
Duplicate : time, work
4.
Install : factories, equipment
5.
Save : time, experience
6.
Develop : truth, loyalty
7.
Share : support, ideas
8.
Allocate : ideas, resources
9.
Interrupt : e-mails, conversation
PAGE 10
Part A
a.
To put in a bush
b.
To get straight to the point
c.
To hear it on the grapevine
d.
To put you in the picture
e.
To get the wrong end of the stick
f.
To be on the same nutshell
g.
Can’t make head or tail of it
h.
To talk at cross purpose
i.
To beat about the wavelength
j.
To get our wires crossed
Part B
1.
To fail to understand anything wires
2.
To share similar opinion and ideas wavelength
3.
To summarise briefly nutshell
4.
To misunderstand bush
5.
To delay talking about something stick
6.
To give the latest information tail
7.
To talk about the most important thing point
8.
To hear about something passed from one person to others grapevine
Part C
1.
Stick
2.
Wavelength
3.
Nutshell
4.
Tail
5.
Bush
6.
Purpose
7.
Grapevine
8.
Picture
9.
Point
10.
Wires
Part D
1.
What have you heard on the grapevine recently ? I recently have heard on
the grapevine that there are news of the collapse of the new building of the
university Gunadarma
2.
When was the last time you got the wrong end of the stick ? follow the sun
3.
When is it necessary to put someone in the picture ? It is necessary to
put someone in the picture when something important happens while she or he is
absent.
4.
In what situations is it good to about the bush ? if you don't have enough
information to make a decision
5.
In what situations is it good to get straight to the point ? it is necesary to
get straight to the point when someone don't understands a topic of the shcool
or something important
6.
Can you give an example of when you were talking at cross purpose ? developer vs. admin
7.
Is there anything you can’t make head or tail of ? a lot of mind as a
magnifying glass/ a microscope / a telescope
